Requests for Disclosure of Personal Information

When a person, or their representative, whose personal information we have obtained through our business activities (hereinafter "the said individual") requests details or changes related to their retained personal data, we will respond as follows:

  1. 1. If they ask about the purposes for which we use their data, or request its disclosure, correction, addition, deletion, or to stop its use, erasure, sharing with third parties, or for records of such sharing, FINDEX will provide all relevant retained personal data or a copy of records where we shared their data with third parties. If FINDEX doesn't have data identifying the individual, we will inform you.
  2. 2. FINDEX will deliver this information promptly and in the format they prefer, whether written or electronic.
  3. 3. If providing this information would be especially costly or difficult, we will do so in written form.

Method of Requesting Disclosure, etc.

FINDEX does not accept requests via phone, email, or FAX. To request disclosure, please include the necessary documents listed below and send them via registered mail to the contact address provided below.

1. Required documents for requests made by the individual concerned:

  1. (1)One of the following: A copy of a government-issued identification with a photo (e.g., driver's license). If unavailable, a copy of a health insurance card is acceptable.
  2. (2)The form designated by FINDEX, completed with the required information (Request for Disclosure Form).
  3. (3)A return envelope.

2. Should a representative make a claim, the following documents are required in addition to those previously mentioned:

  1. (1) For a representative appointed by the individual
    • ・Power of attorney bearing the individual's seal.
    • ・Certification verifying the authenticity of the individual's seal.
    • ・One of the following photo identification documents of the representative.
      • a. A copy of a public document like a driver’s license.
      • b. If unavailable, a copy of a health insurance card is acceptable.
  1. (2) For legal representative of minors or adults under guardianship.
    • ・Documents that confirm the status of a legal representative (this could be copies of the family register, certificate of registered details, or other relevant qualification verification documents).
    • ・One of the following photo identification documents of a legal representative.
      • a. A copy of a public document like a driver’s license.
      • b. If unavailable, a copy of a health insurance card is acceptable.

Please black out any "Sensitive Personal Information" which includes:

  1. (1)Details related to personal beliefs, thoughts, or religion.
  2. (2)Information concerning race, ethnicity, ancestry, domicile (except for details related to prefecture), physical or mental health conditions, criminal history, and other potential sources of social discrimination.
  3. (3)Matters linked to the rights of workers to organize, engage in collective bargaining, or other collective activities.
  4. (4)Information on participation in group demonstrations, petition rights, or other political rights exercises.
  5. (5)Details associated with insured medical treatments or personal sexual life.

Restrictions on Disclosure

In general, FINDEX will disclose any personal information we hold that is subject to disclosure. However, we may refuse to disclose information under the following circumstances.

  1. 1. If disclosing it risks harm to the life, body, property, or other rights and interests of the individual or a third party.
  2. 2. If disclosure could significantly disrupt the proper conduct of our business.
  3. 3. If disclosing would violate laws or regulations.

Costs Associated with Disclosure

There are no administrative fees for disclosure. However, individuals will be responsible for actual postage costs.

Name of Business Operator

Teruo Aibara
President and CEO

Personal Information Protection Manager

Regulatory Affairs : Atsushi Matsumoto
Contact Information : Please contact the inquiry desk below.

Use of Personal Information

Personal information acquired in conjunction with requests for disclosure and personal information (personal data) that our company possesses will be used solely for identity verification, necessary investigations, and responses to such disclosure requests. *The disclosure will cover the information listed under 'Use of personal information', excluding the following.

  1. 1. Personal information obtained in relation to product sales, development, and maintenance support for customers.
    (6) Maintenance support for products related to contracted services
  2. 2. Personal information obtained or contracted in connection with transactions with our dealers and agents
    (4) Implementing products and maintenance support related to contracted services

Contact for complaints about disclosed personal information
Please contact the inquiry desk below.

■ Inquiry Desk for Personal Information

Tokyo Sankei Bidg 26F, 1-7-2 Otemachi Chiyoda-ku, Tokyo, 100-0004 Japan
TEL:+81-3-6271-8958  FAX:+81-3-6271-8959
Atsushi Fujita, Administrative Dept, FINDEX Inc.

Accredited personal information protection organization : JIPDEC

The contact for handling complaints
【This is not the inquiry desk regarding our products, services, investor relations, or recruitment.】


Consultation Room for Personal Information Protection Complaints
Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku Tokyo, 106-0032 Japan

Download the disclosure request form here